Customer Support Executive

The Customer Care Executive will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. The role requires strong communication skills, patience, and the ability to manage customer concerns professionally.

Key Responsibilities:

Handle inbound and outbound customer calls and messages.

Respond to customer queries regarding products, services, and orders.

Provide accurate information and effective solutions to customer problems.

Maintain records of customer interactions and follow up on pending issues.

Escalate complex issues to senior staff when necessary.

Ensure customer satisfaction through timely and polite communication.

Achieve daily/weekly targets for call handling and service quality.

Collaborate with other departments to resolve customer concerns.